Frequently Asked Questions

Our flagship mobile hospitality unit can be deployed across the continental U.S., subject to site access and local approvals. We frequently support major sporting events, corporate campuses, festivals, and private venues. Share your location and we’ll confirm feasibility early in the process.

We recommend at least 16 weeks before your event. This allows time to confirm the site, finalize menus, secure staff, and handle any permits or footprint approvals. Shorter timelines may be possible depending on the date and location.

Typical setup takes 14–16 hours, including unit positioning, leveling, structural build, interior setup, and branding. Teardown generally takes up to 12 hours. We schedule both to align with your event times to avoid guest disruption.

Indoor, the hospitality unit accommodates up to 60–65 guests and features a mix of lounge seating, tables, and private rooms.

We require a clear, level footprint of 60'x40' for the unit, plus room for the initial setup and teardown phases. Share any maps or diagrams during the proposal stage so we can confirm fit.

Not all venues provide the necessary power to operate the components within the hospitality unit. Unless otherwise directed, XKLUSIV arranges for a portable generator to be delivered to the event site to ensure there is enough power and no disruptions.

The unit does not have built-in restrooms. For each event, XKLUSIV provides executive-style portable restrooms for guests. We handle placement, power and water needs (if required), cleaning, and removal, and we will recommend the appropriate number based on your guest count and event duration.

Every program is custom. Pricing reflects:

• Use of the hospitality unit
• Event duration and schedule
• Menu and beverage selections
• Staffing levels
• Branding and build-out needs
• Site access, footprint fees, and logistics

You’ll receive a detailed, line-item proposal with clear assumptions before you commit.

Standard terms:

• 50% deposit due at contract signing to secure your date
• 50% balance due after the event (on a schedule defined in the agreement)

Any alternative terms will be agreed to in writing in advance.

We offer elevated food & beverage programs tailored to your event format and guests. Meals are prepared in our onboard kitchen. Service styles include plated, stations, passed hors d’oeuvres, and reception-style. Dietary needs (vegetarian, vegan, gluten-free, etc.) are accommodated with advance notice.

Yes. We can incorporate your branding, signage, digital content, and décor inside and outside the unit within technical and safety guidelines. Branding options will be outlined in your proposal with visuals and specs.

Each event has a dedicated event lead plus a trained on-site team for guest service, operations, and support. Staff roles and counts are defined in your proposal based on program needs.

Yes. We work to accommodate guests with mobility and accessibility needs. A ramp is available for installation when required for entry into the unit. Please share any specific requirements during discovery so we can plan accordingly.

We carry appropriate commercial insurance and can provide COIs as needed. Any required venue, rights-holder, or municipal approvals (footprint fees, permits, etc.) are identified during planning and either handled by us or clearly assigned, as agreed.

Yes. Our standard agreement includes clear cancellation terms tied to timelines and committed costs. These details are included in every proposal, so there are no surprises.

Please submit a Request a Proposal form or contact us directly with your event date, location, guest count, and basic needs. A representative from XKLUSIV will follow up within 24–48 business hours to confirm details before delivering a tailored proposal.